Consumer information

Consumer Information

Acting pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827) we provide the Customer (Consumer) with the undermentioned information.

 

Seller’s information

The Seller is the company 7stones spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Warsaw, entered into the register of entrepreneurs of the National Court Register under the KRS number 0000381840, registered in the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register; share capital fully paid up in the amount of 20.400,00 PLN (twenty thousand four hundred zlotys), NIP (Tax Identification Number): 521 359 92 36, REGON (National Business Registry Number): 142878397.

 

Seller’s address and contact information

The Seller’s seat is Warsaw, address: ul. Dominikańska 21B, 02-738 Warsaw.

E-mail address: ONLINESHOP@MOKOBELLE.PL

Telephone number: + 48 607 701 706


Address for filing complaint by the Customer

Mokobelle Boutique, Wilcza street 3 (the entrance on Mokotowska Street 54), 00-538 Warsaw.

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Method of contacting the Customer

The Seller will contact the Customer by means of remote communication, in particular by e-mail and telephone. If required by law, the Seller will contact the Customer in written form (by post).

 

Object of the service

The object of the service are new (unused) goods (jewellery products) available on the website of the online shop operating under the domain www.mokobelle.pl. Specific features of particular goods (including their type and price) are presented/specified during the purchase process made by the Customer on the website www.mokobelle.pl.

 

Obligation to deliver goods without defects

The Seller is obliged to deliver goods free of defects.

 

Costs of using means of remote communication in order to conclude the agreement

Costs of using means of remote communication (including telephone connection fees and the Internet connection) to process the order of goods are set according to the operator’s tariff and there are no reasons/premises attributable to the Seller so that the mentioned costs were higher than usually applied for using the particular means of remote communication.


 

Payment methods

The Customer may choose the following methods of payment for the purchased goods:

  • normal or online transfer payment to the Seller’s bank account ING Bank Slaski SA number 25105010251000009080000277, 7Stones Sp. z o.o., ul. Dominikańska 21B, 02-738 Warsaw - for orders delivered in Poland; ING Bank Slaski SA number IBAN PL25105010251000009080000277, number SWIFT: INGBPLPW, 7Stones Sp. z o.o., ul. Dominikańska 21B, 02-738 Warsaw - for orders with delivery outside the Polish borders;

  • credit card payment – Visa, Visa Electron, MasterCard;

  • online payment – Dotpay – for orders with delivery in Poland;

  • online payment – PayPal – for orders with delivery outside Poland;

  • payment on delivery – available exclusively for orders to locations in Poland.

 

Delivery costs and time

The Customer may personally collect the goods in the Mokobelle stores at the following addresses: Mokobelle boutique, Galeria Mokotów, 1st floor, unit No. B1614, Wołoska 12 Street, 02-675 Warsaw or Mokobelle boutique, Wilcza 3 Street (entrance from Mokotowska 54 Street), 00-538 Warsaw.

Delivery to locations in Poland is carried out by the DHL courier to the address specified in the order or to the chosen DHL Parcelshop location.

Delivery within the European Union is carried out by the DHL courier to the address specified in the order or to the chosen DHL Parcelshop location. Delivery outside the European Union is carried out exclusively by the UPS courier.

Delivery of the goods is carried out by the Seller within 7 business days (business days are weekdays from Monday to Friday, excluding public holidays under the applicable law) following the day the Customer’s payment has been credited to the Seller’s bank account. If the Customer has chosen cash payment (cash on delivery) the delivery of the goods shall be made within 7 business days following the date the Seller confirmed the order was accepted.

If at the time of delivery the Customer is absent the shipping company shall leave advice note. The courier may determine a different date of delivery with the Customer by phone.

Due to the fact that all Mokobelle goods are handmade, in exceptional cases it may happen that the delivery time is extended. In such case the Customer will receive a notification with the new time of delivery which will be sent to the e-mail address provided by the Customer (on the business day immediately following the date the Seller received the order). In such case the Customer will have the right to cancel the order by notifying the Seller via e-mail sent to the address onlineshop@mokobelle.pl. Seller will refund the price paid by the Customer for the goods and delivery costs (if these were paid by the Customer) within 2 business days following the day the Seller receives the order cancellation from the Customer.

Shipping costs within Poland are 14 zlotys in case the Customer pays for the goods online (e-transfer) or by bank transfer, and 16,50 zlotys if the Customer chooses to pay on delivery of the goods (cash on delivery).

In case of shipping outside Poland the costs are calculated individually based on the estimated weight of the package and country of destination.

 

Method and date of the service provision by the Seller

The service provision by the Seller to the Customer follows once the ordered product is delivered (in particular sent) to the address specified by the Customer during the order process. In such case the place of service provision is the place (address) specified by the Customer in the order form. If the Customer chooses to collect the ordered goods personally at one of the Seller’s stores, i.e. Mokobelle boutique, Galeria Mokotów, 1st floor, unit No. B 1614, Wołoska 12 Street, 02-675 Warsaw or Mokobelle boutique, Wilcza 3 Street (entrance from Mokotowska 54 Street), 00-538 Warsaw, the place of the service provision is the address of the store chosen by the Customer.

 

Complaint procedure

If in the Customer’s view the purchased product is faulty, notwithstanding any other rights he is entitled to according to the provisions of the Civil code and the Act on consumer rights (including withdrawal from the agreement and demand to reduce the product’s price), the Customer may demand that the product is repaired or replaced with a new one. For this purpose the Customer shall:

  • return the goods (if it is possible in the original package and with the attached proof of purchase – receipt) to the following address: Mokobelle Boutique, Wilcza street 3 (the entrance on Mokotowska Street 54), 00-538 Warsaw; the goods shall be returned within 2 months from the day the defect has been discovered and within 2 years from the date the Customer received the claimed goods;

  • send or deliver by using other means a written statement with the complaint of the faulty goods to the above mentioned address; for this purpose the Customer may use the form a template of which is Appendix 2 to this Consumer Information;

  • indicate in the statement if the Customer demands reparation of the product, replacement with a new one, free of defects, and describe the defect of the product;

  • the above mentioned statement should include contact details for the purposes of processing the complaint by the Seller, including: forwarding address, e-mail address and telephone number.

Seller shall consider the complaint within 14 days from the date of its submission by the Customer. Shall the complaint be considered in favour of the Customer, the Seller repairs the claimed product or replaces it with a new, full value one – according to the Customer’s demands. The Seller may refuse to repair the product if it is impossible or if compared to the other solution (replacing the product with a new one, free of defects) it would require excessive costs.

 

The Seller shall cover all justified costs of complaint, including the documented shipping costs of the goods claimed by the Customer.

 

The above presented complaint process rules do not violate the continuing legal rights of the Customer stipulated in the Act of 23 April 1964 – Civil code, including those in relation to withdrawal from the agreement or demand to reduce the product’s price.

 

Right to withdrawal

The Customer has the right to withdraw from the sale agreement without giving any reasons within 14 days from the date of receipt of the goods.

Customer who is a consumer domiciled outside the European Union has the right to withdraw from a distance contract without giving any reason within 30 days from the date of receipt of the goods.

The Customer may submit the statement of withdrawal:

  • using the form a template of which is Appendix 1 to this Consumer Information;

  • using the form a template of which is Appendix 2 to the Act on consumer rights,

or in any other way which informs the Seller about the decision to withdraw from the agreement through an unambiguous written statement.

 

To meet the withdrawal deadline the Customer shall only send the Seller the information concerning his exercise of the right to withdraw from the agreement before the withdrawal period has expired.


In case of the Customer’s withdrawal from the agreement all payments received from the Customer shall be refunded, including costs of the shipping of goods to the Customer, without delay, and in any event not later than 14 days after the date on which the Seller has been informed about the Customer’s decision to exercise the right to withdraw from the agreement.

 

Withdrawal costs incurred by the Customer

The Customer who withdraws from the agreement is obliged to cover only the direct costs of returning the goods in the amount of postal fee for the shipping of goods. If the Customer chooses means of delivery other than the postal service (i.e. other than the cheapest means of delivery offered by the Seller) the Seller shall not be obliged to refund the Customer with the extra costs paid for returning (sending back) the goods.

 

Restrictions concerning withdrawal from the agreement

The Seller informs that according to the Article 38 of the Act on consumer rights the right to withdraw from agreement is not applicable to the following:

  • provision of services if the Seller provided a service in full with the express consent of the Customer who had been informed before the provision that after the provision of service by the Seller the Customer will lose the right to withdraw from the contract;

  • contracts for services for which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw;

  • agreements whose object is a non-prefabricated item, manufactured according to the Customer’s specifications or tailored to their individual needs;

  • agreements whose object is a perishable item or an item with short shelf life;

  • agreements whose object is an item delivered in a sealed container which after opening cannot be returned due to protection of health or hygiene reasons, if after delivery package has been opened by the Customer;

  • special agreements concerning items that after delivery, due to their nature, are inextricably linked with other items;

  • agreements whose object are alcoholic beverages for which the price has been agreed at the conclusion of the sales agreement and delivery can only take place after 30 days, and their value depends on fluctuations in the market over which the Seller has no control;

  • agreements in which the Customer explicitly demanded that the Seller arrive to them to make urgent repairs or maintenance. If the Seller provides additional services other than those which the Customer demanded or provides items other than replacement parts necessary for repair or maintenance - right of withdrawal is granted to the Customer for the additional services or items;

  • agreements whose object are sound or visual recordings or computer software delivered in a sealed package if after delivery package has been opened by the Customer;

  • delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;

  • agreements concluded by public auction;

  • agreements for provision of accommodation other than for residential purpose, the carriage of goods, car rental, catering, services related to leisure, sports, cultural or entertainment events, if the agreement marked a day or period of service;

  • contracts for supply of digital content, unsaved on a tangible medium if the performance has begun with the express consent of Customer before the deadline to withdraw from the contract and after being informed by the Seller about the loss of the right of withdrawal.


The above mentioned restrictions do not concern the goods offered to the Customers by the Seller.

 

Price validity period

The Seller is bound with the product’s price valid at the moment the Customer receives the confirmation that his order has been accepted and it does not change at a later date.


Deposits and guarantees

The Seller does not require the Customer (Consumer) to provide any deposits or other financial guarantees.

 

Code of practice

The Seller does not apply the code of practice referred to in the Act of 24 August 2007 on combating unfair commercial practices.

 

Possibilities to recourse to extrajudicial complaint and redress proceedings

Any disputes between the Parties shall be settled amicably or in the presence of an independent and impartial mediator. The Customer has the possibility to recourse to the extrajudicial complaint and redress proceedings. If the Customer wishes to take advantage of the amicable settlement of disputes regarding online shopping it is also possible to submit the complaint via the web-based EU platform ODR, available at the address: http://ec.europa.eu/consumers/odr/

The Customer may seek to achieve amicable resolution of the dispute with the Seller concerning the sale of goods before one of the permanent arbitration courts specialising in consumer rights.

One of the means to settle disputes extrajudicially is to initiate proceeding before the permanent arbitration courts which operate alongside voivodeship sanitary inspectorates, pursuant to Article 37 of the Act of 15 December 2000 on trade inspection, according to their regulations.

Out of necessity the hereunder presented information (rules) is brief and general and does not have to be applied by all permanent arbitration consumer courts operating alongside voivodeship sanitary inspectorates. Therefore, before choosing this form of proceedings, the Customer is advised to read the regulations of the arbitration court which he intends to apply to for the amicable dispute resolution.

In order to apply for mediation to the permanent arbitration consumer court one shall beforehand exhaust the complaint procedure offered by the Seller. In order to initiate the proceeding it is advised (although it is not obligatory) to fill in the form compiled by the voivodeship inspectorate of trade inspection, i.e. mediation application form. Application for mediation shall be directed to the inspectorate in the area where the seat or place of business activity of the Seller in dispute with the Customer (consumer) is situated.

After receiving the application for mediation the voivodeship inspector introduces the Customer’s redress to the Seller, presents provisions of law applicable to the case and prospectively makes a proposal to amicably resolve the dispute. If the Seller agrees to mediation a proper mediation proceeding is initiated. During the proceeding the voivodeship inspector may set a time limit to the Seller to take a position regarding the method of resolving the dispute with the Customer. If the case is not amicably resolved within the set time limit or at least one of the Parties does not agree to amicable resolution of the case, the voivodeship inspector closes the mediation proceeding.